Shipping & Returns Policy

Orders are typically processed within 2–5 business days.
For handmade or made-to-order items, processing may take up to 15 business days.
Please note: This does not apply to backorder items.

Shipping Area: Currently, we only ship within the United States.
Delivery Time: Estimated delivery time is 1–5 business days after processing.
Shipping Cost: Shipping is free for orders of $20 or more. For orders below $20, standard shipping fees will apply (calculated at checkout).

If your package arrives damaged or defective, please contact us immediately at contact@karengaudette.com with your order number and photos of the product/package.
You may return the damaged item to us, and we will send you a replacement at no additional cost.

Eligibility: Returns are accepted within 15 days from the date of delivery. Items must be unused and in their original condition and packaging.
Return Shipping Costs:
- Free return shipping if the product was damaged or defective upon arrival.
- A $15 fee will be deducted for returns due to other reasons (this covers return shipping and restocking costs).
Refunds: Refunds will be issued to your original payment method within 5–10 business days after the returned item is received and inspected.
Exchanges: If you wish to exchange an item, please follow the return process and place a new order.